Last updated: September 2, 2023

1. Introduction

Welcome to Casterwells Homestay Apartment Website. Your privacy is important to us, and we are committed to protecting and safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

We may collect the following types of information from visitors to our website and users of our services:

2.1 Personal Information
– Name
– Phone number
– Address
– Email address
– Company name (if applicable)
– Payment information (credit card details, bank account information, etc.)

2.2 Automatically Collected Information
We may automatically collect certain information about your visit to our website, including:
– IP address
– Browser type and version
– Operating system
– Referral source
– Length of visit
– Page views
– Website navigation behavior

2.3 Other Information Collected

We collect information about you during the checkout process on our store.

2.3.1 What we collect and store while you visit our site:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

2.3.2 When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our  offerings
• Send you marketing messages, if you choose to receive them

2.3.4 Who on our team has access to data about you?

• Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

2.3.5 What we share with others

We share information with third parties who help us fulfill reservations and store services to you.

2.3.6 Payments

We accept payments through Paystack. When processing payments, some of your data will be passed to Paystack, including information required to process or support the payment, such as the purchase total and billing information. For more information, please see Paystack’s Merchant Privacy Policy

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Providing Services
We use your personal information to provide the services you request, including processing rental applications, communicating with you about property listings, and facilitating payments.

3.2 Communication
We may use your contact information to send you transaction-related updates, marketing communications, and other relevant information about our services. You can opt-out of these communications at any time.

3.3 Legal Compliance
We may use your information to comply with legal obligations, respond to legal requests, and protect our rights, privacy, safety, or property, or that of our users or third parties.

3.4 Improving Our Services
We use data to enhance and personalize your experience on our website and improve the quality and functionality of our services.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with third parties only under the condition that such sharing is neccesary to fulfil our obligations to you.

4.1 Service Providers

We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, customer support, and property management companies.

4.2 Legal Requirements

We may share your information when required by law, such as in response to a subpoena or other legal process, or to protect our legal rights.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure. Please take appropriate precautions to protect your personal information as well.

6. Your Rights

You have the following rights regarding your personal information:

– Access: You can request access to the personal information we hold about you.
– Rectification: You can request the correction of inaccurate or incomplete information.
– Deletion: You can request the deletion of your personal information, subject to legal limitations.
– Data Portability: You can request a copy of your personal data in a structured, commonly used format.
– Withdrawal of Consent: You can withdraw your consent for processing your data at any time.

To exercise these rights or for any privacy-related concerns, please contact us using the contact information provided below.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other means.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:

hello@casterwells.com

By using our website and services, you consent to the practices described in this Privacy Policy.